Shipping policy

Shipping Policy

At Sovelie, we aim to process and deliver your order as quickly and smoothly as possible. Below you can find all information regarding shipping, delivery and order tracking.

Shipping Costs

We offer free shipping on orders of €50 or more.

For orders below €50, a shipping fee of €4.95 applies.

The applicable shipping costs will be displayed at checkout before you complete your order.

Order Processing

Orders placed on a business day before 5:00 PM are generally processed and dispatched the same day.

Orders placed after 5:00 PM, during weekends or on public holidays will generally be processed on the next business day.

Estimated Delivery Times

Our estimated delivery times are:

The Netherlands, Belgium & Germany: 5–7 business days
Sweden, Denmark & Norway: 6–8 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, public holidays or unusually high shipping volumes.

Sovelie remains responsible for your order until it has been delivered to you, except where otherwise provided by applicable law.

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a Track & Trace code.

You can use this code to follow the progress of your shipment.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Changing or Cancelling an Order

If your order has not yet been shipped, we may still be able to change or cancel it.

Because we process orders quickly, the time available to make changes can be limited.

Please contact us as soon as possible at:

info@sovelie.com

Once your order has been shipped, we may no longer be able to stop or modify the shipment.

Your statutory right of withdrawal remains unaffected. Please see our Return & Refund Policy for more information.

Damaged on Arrival

If your order arrives damaged, please contact us as soon as possible.

To help us assess and resolve the issue quickly, we recommend contacting us within 7 days of delivery and providing:

Your order number
A clear photo of the damaged product
A clear photo of the packaging
A short video where necessary to demonstrate the issue

Where appropriate, we will arrange a suitable solution in accordance with your statutory consumer rights.

The recommended 7-day reporting period does not limit or replace your statutory rights regarding defective or non-conforming products.

Under Dutch consumer law, defective or damaged products must be resolved by the seller without charging the customer for the necessary repair or replacement.

Package Not Received

If your order has not been delivered within 12 business days, please contact us at:

info@sovelie.com

We will investigate the shipment with the relevant carrier.

If the package is confirmed lost or cannot be delivered, we will provide an appropriate solution, which may include a replacement shipment or refund, in accordance with your applicable consumer rights.

You do not need to resolve a lost shipment directly with the carrier. As the seller, Sovelie is responsible for investigating delivery issues with the carrier.